This is a legal agreement between you, the potential user (“You”) and Subham Lifestyle Pvt. Ltd., its subsidiaries and its affiliates.
This platform is owned by subham lifestyle, a company incorporated under the Companies Act, 2013having its registered office at2nd Floor, Swagat Arcade, near Green Park, Bapa Sitaram Chowk, Mavdi Main Road, Rajkot, Gujarat, India.
These Terms are an electronic record in terms of Information Technology Act, 2000 and Rules thereunder as applicable and amended provisions pertaining to electronic records in various statutes under relevant Indian Laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.
You represent, acknowledge and warrant that you are an individual of legal age, of at least 18 years, to form a binding contract. If you are under the age of 18 (Eighteen) years you have received your parent’s or guardian’s consent to these Terms on your behalf, to use the Services. We reserve the right to indefinitely refuse, suspend, terminate or block your access and use of our Services on our Platform through your registered account if it is brought to our notice or if it is discovered that you are under the age of 18 years and using our Platform without requisite permissions.
You represent, acknowledge and warrant that you are an individual of legal age to form a binding contract. If not, you have received your parent’s or guardian’s consent to these Terms on your behalf, to use the Services. If your use of the Services is prohibited by applicable laws, then you are not authorised to use the Services. We reserve the right to indefinitely refuse, suspend, terminate or block your access and use of our Services on our Platform through your registered account if it is brought to our notice or if it is discovered that your use or access of our Services or Platform is, in any manner, in contravention of applicable laws.
The Platform reserves the right to charge subscription and / or membership fee(s) in respect of any part or aspect of the Services, provided over the Platform, upon prior notice and also reserves the right to modify such charge(s)/ fee(s) from time to time towards existing and/ or newly introduced services, as the case may be. You are responsible for obtaining access to the service, and that access may involve third party fees (such as internet service provider or airtime charges, messages or data charges). You are responsible for the fee(s) associated with the display or delivery of ordered products. In addition, you are responsible for all equipment necessary to access the service. The Subscriptions are set to automatically renew, if applicable, unless and until you cancel the automatic renewal 7 days prior the next renewal date.
Further we enable online verification and authorization of payments through Payment services like: CC Avenue, PayU, Amazon, Paypal & PayTM payment gateways. All our Credit Card, Debit Card, E-Wallet and Net Banking transactions are processed over a secured encrypted connection. So you can be rest assured about the mode of payment you choose.
The following Payment modes are available on the Website:
Certain links on the Site, including our other online platforms, lead to resources located on servers maintained by third parties over whom we have no control or connection with business or otherwise. You agree and understand that by visiting such external websites you are out of the Site and are no longer using the Services. We have not reviewed these external websites and are not responsible for their content or availability. You acknowledge that we are providing these links only as a matter of convenience. If You decide to access any of the third-party websites linked to the Services, you do so entirely at Your own risk. Please therefore verify the veracity of all information on your own before undertaking reliance and acting thereupon. We, therefore, neither endorse nor offer any judgment or warranty nor accept any responsibility or liability for any damage, loss, or harm (direct or consequential) or any violation of local or international laws that may be incurred by your visit and/or transaction(s) on these websites. Any such loss or damage caused to you by accessing these linked external websites shall be entirely at your own responsibility.
Additionally, by using the Services you acknowledge and agree that, while we are taking all reasonable precautions to secure all your personal information/ data stored on our platform, however, internet transmissions are never completely private or secure. You understand that, despite out safety precautions, if there is any attack in the form of hacking, distribution denial of service attack (DDOS), etc., which results in loss or compromise of your personal data on our platform, we shall not be liable to you for any such loss or damage, caused by any technologically harmful material such as viruses or a DDOS or otherwise.
When You use the Services or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from us. We may send information and offers of products and services to you periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.
You shall not assign or transfer or purport to assign or transfer, either temporarily or permanently, your account details or this contract between you and us to any other person. You agree to accept that your account on the platform is non-transferable.
Exchange, return and/ or cancellation of your order paced on the Platform can be made, subject to certain conditions laid down under the respective National and International Return & Exchange Policy, located at Return, Exchange & Refund Policy. You are therefore requested to review the National Exchange & Return Policy and International Exchange & Return Policy, as applicable, based on your location of delivery.
We shall not have any liability for any interruption or delay in access to the Platform, due to the Force Majeure Event. Our obligations in respect of the Services on the Platform will be postponed until circumstances beyond our reasonable control cease to continue. The Force Majeure events includes those events resulting from natural hazards, disasters, labour unrest, embargo, strike riots, lockouts, epidemic, pandemic, fire, flood, earthquakes, typhoons, war, acts of foreign enemies or other perils or by any circumstances beyond the reasonable control of the parties, including but not limited to acts of god, war or national emergency, government or court or statutory action, civil commotion or industrial dispute.
Any complaints or concerns or questions or queries or feedback with regards to content and or comment or breach of these terms shall be taken up with the designated Grievance Officer as mentioned below in writing via post or through email signed with the electronic signature to firstname.lastname@example.org :
2nd Floor, Swagat Arcade,
near Green Park, Bapa Sitaram Chowk,
Mavdi Main Road, Rajkot, Gujarat, India.
Customer Care No. 72030 72040 / 97278 25202
The Grievance related to any specific order needs to be placed by the same email id through which your account is registered on our platform and through which the order was placed. It should be clearly stated as to how the complainant is aggrieved by the content and or comment or breach of these terms or any other policies. The complaint must be signed by the complainant.
Our Customer Grievance Redressal Mechanism is designed in conformity with the Consumer Protection (E-Commerce) Rules, 2020 outlining the framework for addressing customer grievances.
We define a grievance as any deficiency or gap in goods/ services delivery towards the commitment provided to the customer.
Our Customer Grievance Redressal Mechanism is designed to encourage the speedy and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best shopping experience and adequate customer service, we understand that you may wish to express dissatisfaction towards our products or services or staff or policies or you may have any question/query/feedback.
You can contact our Customer Care Representative via email@example.com which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your concern/ query and we would be happy to reach out. If you wish to speak to our Customer Care Representative directly, please feel free to contact us at Customer Care No. 72030 72040 Our Customer Care Representative is authorised to resolve complaints and make best effort to bring fair and reasonable customer service decisions. We will address your concern/query within 4 (Four) days from receipt of your complaint by email.
If your concern/query is not addressed within the timeline of 4 (four) days or you are dissatisfied with the response/resolution from Step 1, you can reach out to our escalation desk via email at firstname.lastname@example.org . We will respond to you within 3 (Three) days from receipt of your email.
If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer at email@example.com with the details of your interaction with the Grievance Officer. The Grievance Officer will respond within 3 (Three) days from the date of receipt of your email.
In a rare and unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer at firstname.lastname@example.org with your complaint number and background. The Nodal Officer will review the dispute and/or dissatisfaction and will respond within 20 (Twenty) days from the date of receipt of your email.
The Grievance related to any specific order needs to be placed by the same email id through which your account is registered on our platform and through which the order was placed. It should be clearly stated as to how the complainant is aggrieved by the product or services. The complaint must be signed by the complainant.
The venue/seat of Arbitration shall be Kolkata and the language of arbitration shall be English. A dispute shall be deemed to have arisen when either Party notifies the other Party in writing to that effect.
These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
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